Terms and Conditions

This document is the terms and conditions for using the Virtualstory.ge website.

This document is a mutually binding agreement, which is signed between the user and "Virtual Story" LLC. Registered address of "Virtual Story" LLC (S/N. 405551656) - Georgia, Tbilisi, Saburtalo District, Guram Fanjikidze St., No. 5A, B. No. 27.

"Virtual Story" LLC will be referred to as "Virtualstory.ge" in these terms and conditions of use, privacy policy and all other guides and instructions.

The terms and conditions of using the "Virtualstory.ge" website, together with the amendments made to it and other regulations of "Virtualstory.ge" represent a single document and should be considered as a single contract signed with the user.

By registering on the website, the user accepts and acknowledges these terms and conditions, privacy policy, return and exchange rules, and agrees to be bound by them.

If the user does not agree with the content of the legal documents of "Virtualstory.ge", he can not use the website and, if necessary, apply to "Virtualstory.ge" for a recommendation.

In case of additional questions, claims, requests, the user can contact "Virtualstory.ge" via e-mail. The team of "Virtualstory.ge" is ready to give detailed answers to the questions of the user.

When visiting the website www.virtualstory.ge, you are obliged to familiarize yourself with our policy. It is possible to make changes and additions to this policy, therefore "Virtualstory.ge" encourages you to periodically check the privacy policy.

The user who voluntarily provides personal information to "Virtualstory.ge" automatically authorizes "Virtualstory.ge" to use the user's personal data for the purpose of storage and processing.

This privacy policy defines the manner, purposes, terms of use and storage of personal data of "Virtualstory.ge" users. Based on the Law of Georgia "On Personal Data Protection", the purpose of "Virtualstory.ge" is to protect the user's personal data.

This document is an integral part of the terms and conditions of using the "Virtualstory.ge" website, which is a mutually binding document.

Definition of terms
 Personal data (hereinafter - data) - any information related to an identified or identifiable natural person. A natural person is identifiable when he can be identified directly or indirectly, including by name, surname, identification number, geolocation data, electronic communication identifiable data, physical, physiological

Person responsible for processing - refers to "Virtual Store" LLC, which individually or together with others determines the purposes and means of data processing, performs data processing directly or through a person authorized for processing;

Person authorized to process - refers to a legal entity or public institution that processes data for us or on our behalf;

Data subject - means a natural person (meaning a customer, employee, contractor) who uses, intends or has expressed an interest in using our products or services, as well as representatives or third parties related to you and about whom you have notified us or properly instructed us;

Data processing - any action performed on data, including their collection, retrieval, access to them, their photography, video monitoring and/or audio monitoring, organization, grouping, interconnection, storage, modification, retrieval, retrieval, use, blocking, deletion or destruction , as well as disclosure of data by transmission, disclosure, distribution or otherwise making available.

Automatic data processing - data processing using information technologies.

Data processing by non-automatic means - data processing without the use of information technologies,

Processing of data by semi-automatic means - processing of data using the combined use of automatic means and non-automatic means.

Consent of the data subject - after receiving relevant information by the data subject, the will to process data about him for a specific purpose by active action, written (including electronically) or orally, freely and clearly expressed will.

Direct marketing - the direct and immediate delivery of information to the data subject by phone, mail, e-mail or other electronic means to form and maintain interest in a natural person and/or legal entity, goods, idea, service, work and/or initiative, as well as image and social issues, For sales and/or support purposes.
Video monitoring - visual image data processing using technical means located/installed in public or private space, in particular, video control and/or video recording (except for covert investigative activity).
Audio monitoring - sound signal data processing using technical means located/installed in public or private space, in particular, audio control and/or audio recording (except for covert investigative activity).

2 Principles of data processing:
a) data must be processed legally, fairly, transparently for the data subject and without violating his dignity;
b) Data must be collected/obtained only for specific, clearly defined and legitimate purposes. Further processing of data for other purposes incompatible with the original purpose of data processing is not allowed;
c) Data shall be processed only to the extent necessary to achieve the relevant legitimate purpose. Data must be proportionate to the purpose for which they are processed; d) Data must be true, accurate and, if necessary, updated. Taking into account the purposes of data processing, inaccurate data must be corrected, deleted or destroyed without undue delay;
e) data may be stored only for the period necessary to achieve the corresponding legitimate purpose of data processing;
f) In order to protect data security, such technical and organizational measures should be adopted during data processing that properly ensure data protection;

3. Basics of data processing:
a) consent of the data subject to the processing of data about him for one or more specific purposes;
b) data processing is necessary to fulfill the obligation assumed by the transaction concluded with the data subject or to enter into a transaction at the request of the data subject;
c) data processing is provided for by law;
d) data processing is required by the person responsible for processing to fulfill the duties assigned to him by the legislation of Georgia;
e) according to the law, the data is publicly available or the data subject has made it publicly available;
f) data processing is necessary to protect the vital interests of the data subject or another person, including monitoring the epidemic and/or preventing its spread, managing humanitarian crises, natural and man-made disasters;
g) data processing is necessary to protect important public interest;
h) data processing is necessary for the performance of tasks assigned to the sphere of public interest defined by the legislation of Georgia;
i) data processing is necessary to protect important legitimate interests of the person responsible for the processing or a third party;
j) Data processing is necessary to consider the application of the data subject (to provide services to him).

4. Data processing for direct marketing purposes
Based on the basis of data collection/retrieval and their availability, data may be processed for direct marketing purposes only with the consent of the data subject.
In addition to the name, surname, address, telephone number and e-mail address of the data subject, the written consent of the data subject is necessary for the processing of other data for direct marketing purposes.
The person responsible for processing is obliged to stop processing data for direct marketing purposes within a reasonable time after receiving the relevant request of the data subject, but no later than 7 working days.
The person responsible for the processing is obliged to ensure that the data subject has the possibility to request the termination of data processing for direct marketing purposes in the same form in which direct marketing is carried out, or to determine another available and adequate means for requesting the termination of data processing.

5. Data security:
The company protects the security and confidentiality of the data subject's personal data. In order to protect data security, during data processing, such technical and organizational measures have been adopted that properly ensure data protection (including, in order to increase security, the website is connected using https, which is an extension of the http protocol. Also, the website protects the types of security vulnerabilities ( XSS, CSRF) ).
Only those employees of the organization who need it to perform their official duties have access to personal data processing.
Consent
Using the website of "Virtualstory.ge" is considered as consent of the user to the privacy policy, rules and conditions. Accordingly, the user of "Virtualstory.ge" grants the right to process, store and use the personal information provided by the user.
The mentioned information will be used by "Virtualstory.ge" based on the purposes of providing the service, taking into account the applicable legislation.
The purpose of processing the user's personal data
• improvement of service quality;
• Proper fulfillment of legal obligations;
• elimination of claims made by the user;
• monitoring of activities identified by the user on the website;
• Notification of updated data to users;
• effective communication with the customer;
• Establishing feedback by the user;
• testing of introduced innovations;
• Introduction of new products and news on the website;
• Determining the groups of users for whom news should be offered;
• Implementation of marketing and other activities;
• Providing information on purchases made by the user;
• receiving information from an authorized third party regarding the fulfillment of monetary obligations by the user;
• prevention of improper use of the system;
• Prevention of crimes provided for by Georgian legislation;
• delivery to competent state bodies;
• protection of legal interests;
• Other legitimate purpose granted by the Law of Georgia on Personal Data Protection.
User Authority
The user has the right to request from "Virtualstory.ge" the following information about data processing:
• purpose of data processing;
• Legal basis for data processing;
• how the data was collected;
• Whether or not the data about the user was released and if it was released, to whom it was released, the basis and purpose of the data release;
At the request of the user, "Virtualstory.ge" is obliged to correct, update, add, block, delete or destroy the data if they are incomplete, inaccurate, not updated or if their collection and processing were carried out in violation of the requirements of the law.
The user has the right to apply to the state inspector's office or the court in case of violation of the rights stipulated by the law of Georgia on personal data protection.
The user has the right at any time to refuse the consent given by him to "Virtualstory.ge" and to request the termination of data processing and/or the destruction of the processed data.
User Obligation
The user is obliged to provide "Virtualstory.ge" with complete and correct information about himself in order to receive the service in the future. This obligation also applies to changes in the information provided by the user.
Call center
In order to improve the quality of service of "Virtualstory.ge", eliminate problems, provide feedback and security, incoming and outgoing calls are recorded, stored and processed.
Terms of use of "Virtualstory.ge" website
By using the "Virtualstory.ge" website, the user declares his consent to the storage and processing of his personal data and ready records (Cookies) by "Virtualstory.ge".
The user is obliged to provide "Virtualstory.ge" with complete and correct information, in case of changes, to update the information provided by him.

A minor
"Virtualstory.ge" lacks the ability to verify the veracity and correctness of the information provided by the user, including the user's age. If it becomes known that the person providing the information is not of legal age, "Virtualstory.ge" is entitled not to take into account the information provided by the minor. If you become aware that the person registered on "Virtualstory.ge" is not of legal age and does not have the consent of the legal representative regarding the use of the website, please inform us about this.
Sharing of user data
Sharing of personal data is carried out for partner courier service companies, which ensure the delivery of products purchased by the user to the address specified by him. The following information about the customer is transferred to the partner companies providing courier services: order details, name, address and contact number. The information provided to the partner courier companies will be used only for the purpose of delivering the purchased products.
The sharing of the user's personal data may be necessary in the cases provided for by the current legislation of Georgia, for the purpose of detecting, investigating or preventing a crime.
Based on the user's interests, "Virtualstory.ge" may use the user's personal information, in particular, name and e-mail, in order to improve the quality of services, products, services and services that are interesting to the user, through direct marketing, providing advertising materials. with postal address/phone number.
"Virtualstory.ge" is authorized to share personal information with any third party in the cases stipulated by the current legislation of Georgia.
LOG FILES AND COOKIES
"Virtualstory.ge" uses the standard procedure of log files. Like other websites, "Virtualstory.ge" uses cookies. Log files and cookies are used for the website to store information about user behavior and to improve the quality of service. The following information is generated and collected through them:
• • IP address
• • Device type
• • Browser
• • Time, date and duration of website visit
• • From which platform the user was redirected to the "Virtualstory.ge" website
• • Information about the actions taken on the website of "Virtualstory.ge" - what products the user visited
This information does not identify a specific user and represents analytical data.'
The purpose of processing such information is:
• • Let's analyze the trends
• • "Virtualstory.ge" to manage the website
• • to produce statistics
• • Track user actions to create a website experience
• • To develop and implement effective marketing activities
• • To give advice and recommendations
When starting to use the website, the user has the option to accept cookies. If the user does not press the appropriate button and continues to use the website despite the notice, such action will be considered as consent by the user.
Cookie settings can be changed by changing browser settings.
receiving data
"Virtualstory.ge" receives information from the following sources:
• • When the user fills the website registration form
• • When communicating via telephone or e-mail
• • When the user uses the "Virtualstory.ge" website and chat
What kind of data is processed?
When registering on the website, the user provides the following information:
• • Mobile number
• • E-mail
• • Address
• • Name and surname
• • Password for authorization in the online store
For registration, it is necessary to specify the mentioned information, without which the user will not be able to register on the website.
After selecting the products, the user will be redirected to the bank's payment page, where he indicates his card data and confirms the transfer. "Virtualstory.ge" does not have access to the user's bank card data. "Virtualstory.ge" receives information about payment by the user.
Confidential data retention period
"Virtualstory.ge" takes responsibility for the confidentiality and security of the user's personal data.
"Virtualstory.ge" stores confidential information about the user for the period necessary to achieve the goal stipulated by the legislation and this policy.

security
It is important for "Virtualstory.ge" to protect the confidential information provided by the user. The user's personal profile is accessible only through the user name and password chosen by him. Please do not disclose this information to third parties. Otherwise, "Virtualstory.ge" removes full responsibility.
"Virtualstory.ge" applies all measures to protect the user's confidential information, however, it does not take responsibility and does not guarantee the actions of third parties who make illegal access to "Virtualstory.ge" servers.
third party
"Virtualstory.ge" disclaims all responsibility in relation to other websites that may be placed as an external link on the "Virtualstory.ge" website. The privacy policies of other websites may differ from this policy. Therefore, "Virtualstory.ge" invites you to familiarize yourself with the terms of use and privacy policy of the website indicated as an external link.
Changes and additions
It is possible to make changes and additions to this document. In case of changes or additions, the user will receive a personal message or will be published on the website.
Changes and additions become effective after "Virtualstory.ge" sends a personal message to the user or publishes them on the website. After the changes and additions enter into force, the user's use of the website will be considered as consent to the changed conditions.

Return conditions

The return conditions are an integral part of the terms and conditions of use of the website. By agreeing to the terms and conditions of using the website, you also agree to these return terms.

In accordance with the product return policy, "Virtualstory.ge" gives you the opportunity to return the purchased product if:

A. Just rethink the purchase. Does not apply to the following cases if:
• The purchased product is perishable or has a short shelf life;
• The product is a hermetically sealed product, its hermeticity was broken after delivery, and therefore the product cannot be returned due to health or hygiene standards;
• the delivered product was inseparably combined with another product due to its characteristics at the time of delivery;
• the product is a sealed audio-video recording or software and its seal has been broken after delivery;
• The value of the product does not exceed 30 GEL;
• the integrity of the product packaging (box, bag, hatch) is violated by the user;
• Traces of use are marked on the product;
• The product is a hygienic item;
• The product does not come with all accompanying parts and documents given at the time of purchase.
B. "Virtualstory.ge" did not fulfill its obligation:
• the product does not correspond to the order or the technical characteristics posted on the website;
• the product is damaged;
C. The product has a factory defect.
The user can refuse the contract without specifying the reason, except for the cases stipulated by the law.
D. Product returns are not permitted if it is a program, application, computer game, or other digital mechanism.

How many days can I return the item?
• If you want to return the product, you need to make a request within 14 days after receiving the product. This product return period does not apply if the subject of purchase is a program, application, computer game or other digital device.
How do I submit a product return/exchange request?
• You can make a request in writing

What procedure should I follow for reimbursement?
• If you wish to return the product, the product must be accompanied by all accompanying parts and documents provided at the time of purchase, if any. Warranty sheet, technical passport, other documents accompanying the item, undamaged box of the item, accessories and others.
In case of finding a factory defect after 14 days, you should directly contact the appropriate service center mentioned in the warranty document.

How many days will it take to return the product?
• The item will be returned throughout Tbilisi within 24 hours after the application is registered
• In the case of large and small regions, the item will be returned within 5 working days after the application is registered. In case of highland region, in 7-10 working days.
• "Virtualstory.ge" representatives will contact you within 24 hours after receiving the application regarding the procedure for returning the item.
How will the refund be made?
After returning the item, Virtualstory.ge will notify you within 24 hours of the decision on the refund/return status of the product.

In case of factory complaint, you will know the decision about refund or replacement of the item within 5 days.

In case of a positive decision, the refund will be made within 5 working days after receiving the notification.

In case of a negative decision, the item will be returned to you

How will the returned product be refunded?
• Money can be refunded only by non-cash payment, by crediting the customer to the card account with which the item was purchased.